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Frequently Asked Questions

Rate
How is my tariff structured?
What is a fixed charge?
What are the maximum ACM rates?
When are the rates for the new year announced?

Energy consumption
Factors affecting my consumption
How do I read my meter readings?
Tips for floor heating
Tips for a fan coil unit

Invoices and payments
Requesting a Payment Plan
Can I choose a different direct debit date?
How can I adjust my advance payment amount?
How and where can I view my invoices?
The direct debit did not go through, what now?
To which account number/ IBAN number can I transfer my monthly instalment, annual statement or final settlement?
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The Customer Portal

The customer portal
Where can I find my customer number?
How do I log in to my customer portal?
I have lost my login details.
Online moving in or moving out

Problems/Complaints

I have a complaint
I have a malfunction

Other Questions
Where can I find the General and Delivery Terms and Conditions?