You can adjust your advance payment amount via your customer portal.
To prevent the advance payment amount from no longer matching your expected consumption, there are limits to the adjustments you can make yourself.
Please be aware that adjusting the advance payment amount is at your own risk. Lowering your advance payment amount can lead to a higher annual settlement and may mean that you have to pay an additional amount at the annual settlement.
In addition, you can only lower your advance payment amount yourself once per year. Increasing it is unlimited. We recommend regularly checking your consumption in the customer portal so that the advance payment can be adjusted in a timely manner based on the forecast.
Would you prefer not to arrange this yourself? Then please contact customer service at 055-2017005 (option 1).
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