Can I choose a different direct debit date?

No, it is currently not possible to choose a different date for the direct debit yourself.

We apply a fixed direct debit date for all our customers. This allows us to process our administration efficiently and provide our services as carefully as possible.

We understand that the direct debit date does not always coincide with the time you receive your income. If you expect that a payment may not proceed smoothly because of this, please contact us in good time. We are happy to discuss options with you to prevent payment problems.

Tip: Make sure there are sufficient funds in your account around the direct debit date. This will help you avoid failed direct debits and any potential payment arrears.