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Invoices and payments

Requesting a Payment Plan
Do you have an outstanding payment and are unable to pay an invoice on time? You may be able to request a payment pl...
Can I choose a different direct debit date?
No, it is currently not possible to choose a different date for the direct debit yourself.We apply a fixed direct deb...
How can I adjust my advance payment amount?
You can adjust your advance payment amount via your customer portal.To prevent the advance payment amount from no lon...
How and where can I view my invoices?
You can find the invoices in your customer portal under the invoices section.You will receive the invoice in your mai...
The direct debit did not go through, what now?
At Linthorst Energy, we always collect the advance payment around the 28th of the current month.We collect only once....
To which account number/ IBAN number can I transfer my monthly instalment, annual statement or final settlement?
All information regarding our account number/ IBAN number and account name can be found on the respective invoice. Yo...
Change payment method
Do you pay by bank transfer and want to change this to direct debit? You can arrange this yourself via your customer ...
How can I change my bank account number for direct debit?
At the moment, this is unfortunately not yet possible via the customer portal, send an email with this request to kla...
How is my annual statement structured and when will I receive it?
Once a year, no later than 6 weeks after the end of the calendar year, you will receive the annual statement from us....
Final Settlement
This will be processed within 8 days after the specified moving date. You will receive confirmation of the terminatio...